I'm a UX/UI designer, WordPress theme developer and photographer.
- Ticksy: A Support StoryWhen I started designing and developing themes and templates for the ThemeForest marketplace five years ago, customer support was easy. I’d get an email or two a day, answer them, and move on. But as sales picked up, things became complicated. One or two emails turned into five, which turned into ten, which turned into twenty! I’d respond to a question, and get another question in response. Emails were lost. Customers were frustrated. It was all a big mess.Read More…